Help centre
Got questions?
Quick answers about delivery, returns and our squishy toys. Cannot find yours? We are happy to help.
Orders & delivery
How long does delivery take?
[YOUR ANSWER]
Is my order tracked?
[YOUR ANSWER]
Do you ship to my country?
[YOUR ANSWER]
Can I change my address after ordering?
[YOUR ANSWER]
Returns & refunds
Can I return a squishy?
[YOUR ANSWER]
How do I start a return?
[YOUR ANSWER]
When will I get my refund?
[YOUR ANSWER]
What if my squishy arrives damaged?
[YOUR ANSWER]
Our squishies
What is a slow-rise squishy?
[YOUR ANSWER]
How do I keep my squishy clean?
[YOUR ANSWER]
Are squishies right for all ages?
[YOUR ANSWER]
Do squishies lose their shape?
[YOUR ANSWER]
Still have a question?
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Squishy toys FAQ: everything you need to know
Find quick answers about buying squishy toys from Squishy Haven: choosing the right squishy, delivery and tracking, returns and refunds, and how to look after your squishy.
Choosing the right squishy toy
[YOUR DETAIL: how to choose a squishy for stress relief, for a gift or for a desk.]
Delivery and returns
[YOUR DETAIL: delivery times, costs and your return window.]
Caring for your squishy
[YOUR DETAIL: simple care tips.]